Refunds may be required for a number of reasons. These can include:
- The competitor withdrawing from event
- The competitor overpaid for the event
- The competitor removed an extra charge or altered their registration and requires a part or a discount refund
- The event was cancelled
If you wish to do partial refund or give discount to one or more users, please follow article below.
This method is only to be used when you want to refund all registrations by either keeping same Admin fees per registration or by keeping no Admin fees and issue full refund.
This process only refunds Active Registrations. You will have to process refund individually for Deleted Registrations.
To Refund All Registrations, follow the steps below.
1. Click on the Manage button for the event you want to refund the competitor.
2.From the left menu click on the Payment Summary option.
3. Click on the Refund All Registrations button.
4. This page will show you calculation of funds required for issuing refund.
Admin Fees:- Type in the amount you wish to charge as Admin fee per registration.
Registrations:- Total Number of Active Registrations.
Refund Amount:- Amount to be refunded after keeping Admin Fees (if non zero) per registrations.
Admin Fees:- Amount of Admin Fees kept in total
Commission Reversed:- Amount of commission reversed
Min. Transaction Required:- Number of transaction required to process refund. This is just an estimate.
Transaction Fees:- Transaction Fees charged
Total Cost:- Total Amount required to refund.
Event's withheld amount must be more than amount displayed in Total Cost to process refund for all competitor.
If you do not have enough money in withheld account, you can deposit money back into our account and we will topup your withheld account.
Please contact us at admin@globalentriesonline.com for bank account details and other information.
5. Once all the information is filled out, click on Refund and Delete All Registrations.
If successful you will see a row created in Refund All Registrations section on Payment Summary page.
All bulk refunds are process every midnight (AEST) and confirmation emails are sent out following morning around 09:00 (AEST) to all competitors.
Once refunds are processed, all registrations will be deleted with successful refund.
It is possible that some of the refunds may not go through. You can check by clicking Browse button in Refund All Registrations section on Payment Summary page.
Click on the icon under Manage row to see details of each refund transaction.
There can be many scenarios for refund not processed successfully but most common reason is that card used to register has been expired locked or re-issued. In those scenarios refund will not go through and you will have to organise manual refund to competitor.
If you have any more question please contact us on admin@globalentriesonline.com