Refunds can be required for a number of reasons. These can include:
- Competitor withdrawing from Event (their Registration is Deleted)
- Competitor has overpaid their Registration, generating a credit which needs to be refunded
- Competitor has removed an Extra Charge or altered their Registration and requires a part / Discount Refund
- The Event has been cancelled
Event got canceled
When event is cancelled and you want to refund all competitors at once, follow the article below.
Example of a Competitor who has either overpaid their Registration or adjusted their Registration creating a Credit. In this circumstance the Refund Owing Payment option is available. See below.
Refunding using Refund and Delete Full Registration
- Fill the Refund Amount field with the Total Amount Owing. This figure must be adjusted down if a Refund Fee is included.
- Include a Refund Fee if required - this is not paid to the Competitor. Note that the total of the Refund Fee and Refund Amount must be equal to the Total Owing Amount.
- Include Comments pertaining to the reason for the Refund & Deletion
Select Submit
Refunding using Discount Refund
- Enter the Discount Amount - this is not a full Refund and Deletion but only required when an adjustment has been made to an Entry.
- Include Comments pertaining to the reason for the Discount Refund
Select Submit
Refunding using Refund Owing Payment
- The system will automatically fill the Refund Amount field with the Total Amount Owing. This figure must be adjusted down if a Refund Fee is included.
- Include a Refund Fee if required - this is not paid to the Competitor. Note that the total of the Refund Fee and Refund Amount must be equal to the Total Owing Amount.
- Include Comments pertaining to the reason for the Refund Owing Payment
Select Submit