Refunding Competitors

Refunding Competitors is done from the Registration Screen.

To access the Registration screen select Registrations.

Refunds can be required for a number of reasons. These can include:

  • Competitor withdrawing from Event (their Registration is Deleted)
  • Competitor has overpaid their Registration, generating a credit which needs to be refunded
  • Competitor has removed an Extra Charge or altered their Registration and requires a part / Discount Refund
  • The Event has been cancelled

Organisers can choose whether to refund a Competitor in full or only partly refund and can opt to include a Refund Fee.

A - Example of a Competitor who has either overpaid their Registration or adjusted their Registration  

      creating a Credit. In this circumstance the Refund Owing Payment option is available.

 

B - Example of a Competitor who has withdrawn from the Event completely. They have been 

      refunded less then the full amount.

 

Refunding using Refund and Delete Full Registration

  1. The system will automatically fill the Refund Amount field with the Total Amount Owing. This figure must be adjusted down if a Refund Fee is included.
  2. Include a Refund Fee if required - this is not paid to the Competitor. Note that the total of the Refund Fee and Refund Amount must be equal to the Total Owing Amount.
  3. Include Comments pertaining to the reason for the Refund & Deletion

Select Refund

 

Refunding using Discount Refund

  1. Enter the Discount Refund Amount - this is not a full Refund and Deletion but only required when an adjustment has been made to an Entry.
  2. Include Comments pertaining to the reason for the Discount Refund

Select Update

 

Refunding using Refund Owing Payment

  1. The system will automatically fill the Refund Amount field with the Total Amount Owing. This figure must be adjusted down if a Refund Fee is included.
  2. Include a Refund Fee if required - this is not paid to the Competitor. Note that the total of the Refund Fee and Refund Amount must be equal to the Total Owing Amount.
  3. Include Comments pertaining to the reason for the Refund Owing Payment

Select Update

 

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